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Failed sign in

Robert Brown May 26, 2016 09:29AM EDT

Attempts to sign in bring up a message "Failed sign in. Please try again." Using a different browser is no help. Clicking on the Forgot Password/User name button and sending my email address brings up a message "User information sent to you by email."No email ever arrives. Emails sent by the Contact Us link not yet answered, maybe not even received. Is anyone else having this problem or know of a work-around other than using a different email address and starting a new account?

4 Community Answers

Best Answer
Maxim Larrivée Aug 02, 2016 08:58AM EDT

It is likely that the message is going to a SPAM filter or is being deleted as SPAM somewhere along the cyberlines. If you give us your username, we can reset it manually for you.

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Up 2 rated Down
John Demko Jun 01, 2016 09:22PM EDT
Having same problems logging into my account on 6/1/2016. Not getting any e-mails indicating new password. Seems to be a major problems at e-butterfly!
Up 0 rated Down
Shirley Jun 11, 2016 03:55PM EDT
I am also having same problems. Cannot sign in with old user name. Cannot create new account. Not getting any response to request for new password. When I try to sign up I get an email "eButterfly wants to remind you that eButterfly works best using an up to date web browser." I'm using up to date Safari browser.
Up 0 rated Down
Joanne Redwood Aug 01, 2016 12:18PM EDT
Why am I not getting an answer to my request for a new password?
Up 0 rated Down
Maxim Larrivée Best Answer Aug 02, 2016 08:58AM EDT eButterfly Agent

It is likely that the message is going to a SPAM filter or is being deleted as SPAM somewhere along the cyberlines. If you give us your username, we can reset it manually for you.

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